12- Hour Cancellation For Group Class
24- Hour Cancellation For Private Training
We have an 12 hour cancellation policy for all group classes. We ask that if you need to cancel your booked session, cancel online on your app or give us a call and cancel by email, phone, or voicemail to be charged $10, $15 if you don’t. Private training has a 24 hour cancellation policy and will result in the loss of your Private and Semi-Private training credit. This policy is strictly enforced. They only way around a cancelation is to gift your session to a friend or family member whose life you’re about to change!
We are a credit or debit card kind of business due to the ease of autopayments and our three month contracts associated with our memberships. It is much easier for you too, trust us on this one. We accept Visa/MasterCard/Discover/AMEX. Services will not be rendered until services are paid in full.
We DO accept cash & good checks. There is a $35 fee for bad/returned checks. If cash and checks are your preferred method we are happy to accommodate you, however the first three months of your preferred membership and your sign up fee must be paid in full upfront before you are able to book classes. The same applies to private lessons. We do not keep cash on hand and exact change can not be guaranteed.
All of our packages have a 2-month expiration. We want to see results as much as you do and it’s proven that regular and consistent Pilates renders faster and more sustainable results. We have a STRICT no refund policy. Cool, let’s move on.
We place staff and client safety as our top priority. We will always attempt to close the studio if Arlington Independent School District is closed and/or the National Weather Service has deemed our road conditions too dangerous. We will make every reasonable attempt to contact you and post our latest announcement on social media and our webpage to keep you well informed. We all know North Texas weather can develop rapidly and many of you may commute. Don’t risk it for Pilates.
Attire & Hygiène
showing or having good manners or sophistication;
Pilates is movement, movement that will have you in positions you never dreamed of. Because of this new enlightening reality, we recommend for the sake of good couth, that you please wear athletic wear with these guidelines in mind.
-You have NO exposed zippers as this could damage the upholstery on our lovely equipment.
-You wear NO long and flowing jewelry as long necklaces, pendants, bracelets and large earrings can get snagged and be damaged goods.
-You wear form fitting & non-baggy clothes because T-shirts and flare leg pants will get caught on the equipment.
-You dress comfortable because Pilates feels good and so should you.
-Please no see through attire, this goes back to COUTH.
We encourage gripper socks. We strive to keep the studio spotless. Please try not to walk through the workout areas with your shoes on so we may keep a spotless esthetic for our members.
We love sports bras to workout in, just ensure you have tasteful coverage. If you decide you want to wear shorts, please ensure they form fitting or lined & long enough to provide sufficient coverage ease of movement without “migrating”.
Please allow for FULL range of motion by also ensuring full coverage and comfort. Supportive undershorts are recommended if wind shirts are to be worn. In other words, please keep yourself from unintended exposure. Shirts are also required.
Let’s move on.
As a student at Century Pilates, we want you to have a truly superior experience. With that experience in mind, please note our following policies regarding this topic:
No Fresh nail polish
Polish causes paint scuffs on out upholstery. It can be very challenging to remove. If you do scuff it, please tell us, you wont be in trouble, we just want to remove before it gets ‘set in.’ We encourage our members to opt for dip or gel manicures & pedicures. Closed toe gripper socks are encourage to prevent this.
We share this space with others and may be in close proximity to fellow students and members. If hygiene becomes a matter of concern that is consistently effecting other members then it becomes a topic we will address privately with members or clients who have become ‘nose-blind’ to themselves. Oh yes, you are going to sweat and we will take it personally if you don’t, but just rest assured, we keep our restrooms fully equipped with deodorant options and mouth wash. Check it out.
Long hair is best secured back in a high or low ponytail, bun or braid to ensure it doesn’t get caught on the equipment. We keep complementary hair ties in the bathroom for you.
Cell Phones & Smart Watches
Screen addiction & distractions are real threats to living a mindful life, much less letting them distract you during your self-care regimen. We believe that in order to be present and committed to your practice you need to strike a balance in your life. ALL devices must be on silent at ALL times. Please take this one seriously. We understand the occasional emergency phone call or work “thing” because we are human too. Consider the experience of others in the studio.
No Children Under 12 Years of Age Allowed
Please respect that due to safety considerations and limited space, young children, toddlers, & babies are not permitted in the studio. Please make childcare arrangements prior to your scheduled session to ensure you will not have to cancel your class within our cancelation windows. If your child, 12 years of age or older accompanies you, please ensure they keep a low voice, keep all devices on silent, & do not interrupt class.
Please note that clients are in the zone when they are in the midst of executing carefully planned and life changing Pilates sessions. Take into consideration their experience as if it were your own. Keep a soft and respectful tone while class is in session.
Our studio is essentially YOURS for the 45 to 55 minutes you have it booked. Treat it right. Keep your space tidy, clean up after yourself, wipe down equipment to the cleanliness standards you would want.
Our studio is NOT responsible for lost or stolen items, but we have taken extra steps to ensure that your items are kept safe by providing lockers.
We like to be made aware of areas that we can improve upon. Our commitment in providing a superior experience for our members and private clients, is also dependent upon your feedback, so if your experience could be improved , we would love to hear your opinion on the matter.